Refund Policy

Apollo Group TV Refund Policy

1. Overview

At Apollo Group TV, we strive to provide the best viewing experience to our customers. However, if you are not satisfied with our service, we offer a clear refund policy to ensure your concerns are addressed fairly and transparently. Please review the terms below before requesting a refund.

2. Eligibility for Refunds

• New Subscribers: We offer a 7-day money-back guarantee for all new subscribers. If you are unsatisfied with our service within 7 days of your initial purchase, you may request a full refund.
• Existing Subscribers: Refunds for existing subscribers are granted under specific circumstances such as system-wide technical issues that prevent access to the service for a prolonged period.
• Renewal Subscriptions: Subscription renewals are not eligible for a refund unless a technical issue with our platform prevents you from accessing the service.

3. Refund Conditions

• Technical Issues: If you experience ongoing technical issues, and our customer service team is unable to resolve them within 72 hours, you may qualify for a refund. The request must be made within 14 days of the issue arising.
• Duplicate Payments: If you accidentally make a duplicate payment for the same service, please contact customer support to process the duplicate payment refund.
• Service Cancellations: If you cancel your subscription after the 7-day refund window but before the next billing cycle, you will not be charged for the subsequent month. However, no partial refunds will be issued for the current billing period.

4. Non-Refundable Cases

• Refunds are not issued for:
  • Failure to cancel before the billing cycle renews.
  • Customer dissatisfaction due to personal reasons or preference after the refund window has passed.
  • Misuse of the service, violation of our terms, or failure to comply with the proper technical setup.
  • Issues related to third-party apps or devices not supported by Apollo Group TV.

5. Refund Process

• To request a refund, please contact our customer service team at [email/contact info]. Include your account details and a brief description of the reason for the refund.
• Refund requests will be processed within 7-10 business days of receiving the request. Once approved, the refund will be credited back to the original payment method.

6. Modifications to the Refund Policy

Apollo Group TV reserves the right to modify this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.

For questions or concerns regarding our refund policy, please contact us at contact@apollogroups.tv